Search Engine Results Give Yellow (Pages) The Blues
Like it or not, the traditional print industry in Australia is in big trouble as advertisers increasingly shift more of their advertising dollar to online looking for better returns on their investment and superior value for money. But why do advertisers still prefer the Yellow (Pages) printed phone directory over online search and directories?
In fact, in the year ending June 2008 Australian advertisers invest approximately AUD$1 billion advertising with Yellow (Pages) print directories versus something like $700 million with various online search and directories for the same period.
What advertiser’s are forgetting is that Australian consumers have changed the way they search for products and services. Yellow (Pages) print directory may get delivered to over 10 million Australian homes and businesses every year, but the vast majority of people use online search engines like Google to SEARCH.
Today, Australia has over 14 million online users and according to recent research conducted by Ansearch, “each month over 8 million of these users hit one of the various search engines EVERY DAY.”
“And depending upon the source it is generally accepted that between 50-80% of all searches are commercial-in-nature.”
Compare these figures with Yellow (Pages) own published figures of over 7.7 million people using their printed directories to search for businesses EACH MONTH.
Presenting these numbers heavily in favour of online search and with the growing trend for Australian consumers to shop more online makes a very strong argument for advertisers to move all or a good size of their print directory budget over to building their online presence and making sure its more search friendly by investing in Search Engine Optimisation (SEO) and Search Engine Marketing (SEM).
And then there is the COST! Yellow (Pages) advises businesses to go for ‘SIZE, COLOUR & POSITION’ to be noticed, an advertising exercise that may well cost upwards of ten to twenty thousands dollars for a single ad.
And, if an advertiser needed to place ads in all or just a few of Yellow’s (Pages) 6 metropolitan and 49 regional print directories, then this becomes a very costly campaign that can neither be changed or easily measured.
Whereas a SEO campaign identifies where and what people are searching, places your website where people are looking, ability to target multiple audiences and locations and flexible enough to change focus, if required. Depending on the programs complexity and advertisers needs, an SEO campaign start from a few hundred dollars a month and it’s measurable.
Here at Sticky Advertising, 53.45% of all web traffic originates from organic Google searches, 16.68% come direct, 9% Sticky blogs, 3.41% Yahoo, 3.20% Twitter and 1.36% www.yellowpages.com.au (paid).
If you are not convinced of this argument then ask yourself. When did you last use a Yellow (Pages) print directory? When did you last have a product enquiry from someone using a Yellow (Pages) print directory? And how do you search for products or services?
Before you sign-off on the next Yellow (Pages) directory have a good look at the opportunities available to your business via online search. We’d be very happy to show you the number of searches done online around your industry each month and how easy it is to put your business near the top of these searches.

At http://www.ourpatch.com.au we’re always telling our country customers the same thing. My own experience at our offices is that 200 copies of Yellow Pages arrived and we had all 200 copies removed. No one wanted them.
However in the interest of fairness I’ve looked at some data out of the US and there is still a heavy usage of the paper based versions. I’ve never believed it but it’s research that’s been done by reputable companies - however normally paid for by Yellow Pages.
But I think you’re right it’s changing and quickly too. I think the next year or so will be telling. Newspapers have really hit the skids this year and perhaps YP and similar will be next year.
December 22nd, 2008
I long since stopped using printed. In 2008 I also stopped using Yellow Pages online advertising as well. Given that SEO and SEM should be measured we just found even the smaller costs in their online product did not correlate to the results other online tools offer.
We haven’t seen any less traffic or inquiry rate for it and as your post says, we focus on targeting rather than brush stroke advertising.
we are seeing many of our customers reducing heavily their YP printed for alternative strategies.
December 30th, 2008
@Simon, thank you for your comment, I’d be very interested in that data you mentioned. We always like to keep up to date.
@Darryl, same here.
January 5th, 2009
Oops sorry guys will dig it out and post the links.
January 7th, 2009
Could not find the original article. It was on kelsey but they are prolific. Here is a similar report which I still find a surprise
http://blog.kelseygroup.com/index.php/2008/10/09/tmp-study-shows-small-shift-toward-ses-over-pyps/
January 8th, 2009
Thanks Simon
January 8th, 2009
The paper version has sat unwrapped for 3 years in a row and recycled. The online version is somewhat more useful, but I personally haven’t touched it for months. The best one is the mini Yellow Pages they did for the car in Sydney, cause it just has listings. That has had the most use - mini on the go.
March 8th, 2009
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